Pet Policy
Unfortunately, we do not allow pets at Stardust Big Bend. The national park also does not allow pets on the river and the trails. We would love to host you without the pets. There are some pet sitters in the area, who provide their services at a very reasonable rate, we can refer you to if you like. If we discover that you brought an unauthorized pet, you will be charged a minimum of $199 pet cleaning fee in addition to any potential charges for damage caused by the guest. We request our guests to kindly respect our policy which is not because we hate pets but due to a variety of operational reasons too complex to explain here.
Learn more about the National Park's pet policy
Cancellation & Change Policy
Your reservation is fully refundable & changeable up to 30 days before your check-in date. If you cancel between 29 and 15 days, you will lose 50% of your total reservation price. There will be no refunds for cancellation 14 days or less before the check-in date.
For reservations made between 15 and 29 days, there is a 48-hour grace period after your reservation is made where your reservation can be canceled without any penalty. Cancellation must be requested in writing via e-mail (info@stardustbigbend.com). For considering the cutoff times of these deadlines, we will consider the start of the day at midnight. For example, for a reservation with a check-in date of October 31, the cancelation must be made by midnight Central Time on October 01. If you cancel on October 02, you will be charged 50% of the booking cost.
These change/cancel policies apply to individual bookings. When a family/group books five or more cabins, the change/cancel deadline is 60 days and 30 days respectively for full and 50% refund. Also, these policies apply to bookings made directly with us. For bookings through third-party platforms such as Airbnb, Expedia, Hotels.com, etc. the cancellation policy on the respective platforms apply.
Deposit & Payment Schedule
We will take 50% payment for your stay at the time of the booking (within 24 hours). This initial payment remains refundable up to 30 days before check-in (see cancelation policy). The remaining 50% payment is taken 14 days before your check-in. For bookings less than 15 days in advance of check-in, the whole payment maybe taken immediately or split into two equal payments. For group bookings (five or more cabins), the 2nd payment will be 30 days before check-in.